Hands On
Text Analysis
Best Text Analytics Software for Customer Feedback
We fed the same pile of survey verbatims, app store reviews, support tickets, and call transcripts into eight text analytics platforms and asked each one to find the themes that mattered. The split that shaped our ranking: half of them are finished CX dashboards, the other half are raw NLP APIs, and buyers keep comparing the two as one purchase.
Written by Thibaut de Lataillade